Frequently Asked Questions
Everything you need to know about your next favorite cap.
How long does shipping take for new drops?
Standard shipping typically takes 3-5 business days. For highly anticipated limited-edition drops, please allow up to 7 business days for processing due to high order volume.
What is your return policy for headwear?
We accept returns within 30 days of purchase, provided the hat is unworn, in its original condition, and all stickers and tags are still attached.
How do I find my correct hat size?
We provide a comprehensive sizing chart on every product page. Use a soft measuring tape around your head, just above the ears, to determine your fitted size in inches or centimeters.
Do you ship internationally?
Yes, Hat Club ships to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
Can I cancel or modify my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are generally unable to make changes or cancellations.
How should I clean and maintain my hat?
We recommend spot cleaning with a damp cloth and mild detergent. To maintain the shape of the crown, avoid submerging the hat in water or putting it in a washing machine.